Can guests be redirected after completing a survey?
Yes. After completing a survey, guests can be redirected to a welcome page, offer page, Digital Guide, booking page, website or another selected URL.
Can surveys be used by hotels and restaurants?
Yes. Hotels, restaurants, cafés, retail stores, shopping malls, transport providers and public venues can use WiFi surveys to collect feedback and improve service.
Can different locations use different surveys?
Yes. Businesses can create different surveys for different venues, WiFi locations, departments, services or campaigns.
Can survey answers be used with Engage?
Yes. Survey answers, contact permission and guest activity can be connected with Antamedia Engage for segmentation, follow-up messages and customer communication.
Can surveys help detect service problems?
Yes. Surveys can help businesses identify complaints, low ratings and service issues while the guest is still at the venue or still using the service.
How do WiFi surveys work?
When a guest connects to WiFi, the survey can appear during login, after login or on the welcome page. The guest can answer questions, rate the service or leave comments before continuing.
What are WiFi Customer Surveys?
WiFi Customer Surveys are feedback forms shown through WiFi splash pages, captive portals, welcome pages or post-login flows to collect guest opinions, ratings and comments.
