Does it work well on phones and busy venues?
Yes. The script loads asynchronously and is lightweight for mobile. Theme memory avoids flicker and keeps brand colors consistent
How are chats saved and searched later?
Every thread is automatically attached to the contact in Engage with full transcript, timestamps, tags, and operator notes. You can search by person, tag, or keyword
Can visitors attach screenshots or files?
Yes. Guests can upload common formats (images, PDFs). Files display inline so operators resolve issues faster; attachments are saved on the contact timeline
Can we ask for name or email before the chat starts?
Yes. Add a pre‑chat form (name and/or email). The form is consent‑based and the data is stored on the Engage contact
How many team members can reply at once?
Multiple admins can work simultaneously in the shared console with unread markers, assignments, and handoff. Seat limits depend on your plan
Can I use the same widget on my website and my WiFi splash/captive portal?
Yes. Use one script/site ID. The widget keeps your brand theme and runs on both pages, including pre‑login captive portals when allowed by your network settings
Does Antamedia Chat require Antamedia Engage?
Yes. Antamedia Engage is required. Every conversation creates or attaches to a Engage contact so your team keeps full history, tags, notes, and follow‑ups
