WIFI AUTOMATION AND API INTEGRATIONS
Automate guest WiFi workflows and connect external systems
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What are WiFi Automation and API Integrations?
WiFi Automation and API Integrations help businesses connect Antamedia WiFi Hotspot or Enterprise WiFi System with external platforms, portals, billing systems, CRM tools, apps and custom software.
Automation can trigger actions after selected WiFi events, while API and webhooks help exchange data, create users, update accounts, retrieve reports and connect guest WiFi workflows with other business systems.
Automation
Antamedia Automation helps operators define actions that run automatically when selected WiFi events happen, such as first login, account creation, session start, session end, inactivity, plan expiration, survey response or selected customer activity.
API and webhooks help external systems communicate with the Antamedia platform. This is useful for ISPs, hotels, MSPs, resellers, agencies, smart city operators and managed WiFi providers that need to connect WiFi access with billing, customer portals, CRM platforms, support systems or custom applications.
Automation reduces manual work, keeps guest communication consistent and helps teams connect WiFi access data with operational workflows.
Automation Workflows
Create automation workflows that execute selected actions when defined WiFi events occur.
For example, the system can send a welcome message after first login, trigger a feedback request after a visit, notify an external platform when a user connects, update an account after a plan change or send a follow-up message after inactivity.
Automation rules can use configurable timing, location, user activity, account status and campaign conditions, depending on the selected deployment and enabled modules.
Automation Examples
Email Campaign Automation
WiFi API Integration
The Antamedia API allows external systems to communicate with the WiFi platform and automate selected management tasks.
Depending on the deployment and enabled permissions, external applications can create users, update accounts, check access status, retrieve usage data, manage plans, read reports or connect WiFi workflows with billing systems, customer portals, CRM tools, support platforms and custom applications.
API integration is especially useful for ISPs, MSPs, resellers, hotels, smart city operators and enterprise customers that need WiFi access management to work together with existing business systems.
Integration Options
Antamedia can connect guest WiFi workflows with external systems through API, webhooks, email services, SMS providers, customer platforms and business applications.
Integrations can support account provisioning, communication, reporting, campaign delivery, support workflows and customer engagement, depending on your deployment and provider configuration.
Email Integration
Email integration helps businesses send approved communication to guests who provided contact permission through the WiFi login flow.
Use it for welcome messages, service updates, feedback requests, coupons, event invitations, inactivity reminders or post-visit follow-up.
For structured customer follow-up, email communication can be managed together with Antamedia Engage.
Webhooks
Webhooks send event information to external applications when selected WiFi actions happen.
For example, a webhook can notify another system when a user connects, disconnects, creates an account, changes a plan, completes a survey or reaches a selected workflow condition.
This helps external systems receive near real-time information without constantly checking for updates.
Mailchimp Integration
Mailchimp integration can help businesses connect consent-based WiFi contacts with mailing lists, newsletters and external campaign workflows.
Use this integration when your marketing process is managed outside Antamedia but still needs contact data or campaign triggers from WiFi activity.
Availability depends on your deployment, configuration and provider requirements.
Twilio SMS Integration
Twilio integration can be used to send SMS messages through a configured Twilio account.
Businesses can use SMS for access notifications, service updates, verification messages, reminders or approved follow-up communication, depending on guest consent, provider rules and local requirements.
Automation for ISPs, MSPs and Resellers
ISPs, MSPs and resellers can use automation and API integrations to connect WiFi access with customer portals, billing systems, reseller workflows, voucher sales, reporting and support operations.
External systems can create accounts, update plans, retrieve usage reports or trigger actions based on account status and customer activity.
This is especially useful with Enterprise WiFi System, where private infrastructure and advanced integration control may be required.
Feedback and Review Follow-Up
Automation can help businesses request feedback after a visit, stay or WiFi session.
Guests can be invited to complete a survey, share comments or open an approved review page, depending on the configured workflow and consent rules.
Survey answers and follow-up activity can be organized in Antamedia Engage, helping teams respond to feedback and improve customer communication.
Automation Use Cases
Hotels can send welcome messages, feedback requests, Digital Guide links and post-stay communication.
Restaurants and cafés can send coupons, menu links, event invitations and feedback requests after WiFi login.
ISPs and resellers can automate user provisioning, plan changes, voucher workflows and reporting.
Smart city and transport operators can connect WiFi events with information systems, surveys and usage reports.
Marketing agencies can trigger campaign reports, advertiser summaries and follow-up workflows for client locations.
Automation and API FAQ
WiFi Automation allows selected actions to run automatically when defined WiFi events happen, such as first login, session end, inactivity, survey completion, account expiration or plan change.
You can automate welcome messages, feedback requests, follow-up campaigns, account updates, user provisioning, webhook notifications, reporting workflows and selected customer communication actions.
The Antamedia API can help external systems create users, update accounts, check access status, retrieve usage data, manage plans, and connect WiFi workflows with other business systems.
Webhooks send event information to external applications when selected WiFi actions happen, helping other systems receive updates without constantly polling for data.
Yes. Automation can trigger Engage follow-up actions such as tasks, segments, campaigns, service messages, feedback requests and customer communication workflows.
Yes. ISPs, MSPs and resellers can use API integrations for account provisioning, plan changes, voucher workflows, billing integration, customer portals, reseller workflows and reporting.
Yes. Automation and API integrations can be used with WiFi Hotspot and Enterprise WiFi System, depending on deployment, enabled modules and integration requirements.
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