Customer support Chat for your website and guest WiFi2026-04-25T12:47:32+00:00

ANTAMEDIA CHAT

Customer support Chat for your website and guest WiFi

Why teams add Antamedia Chat

Real-time assistance replace phone calls and email wait times.
One support console brings front desk, sales, and tech support together so anyone available can assist.

Every chat becomes a Engage contact with history, tags, and notes (Antamedia Engage required). One widget covers your website and captive portals – you decide where it appears.
Brand it with your logo, colors, and greeting messages.

No credit card required. Zero-risk free trial.

Branded chat

Your colors, logo, and greeting load immediately

Multi admin console

Serve more people at once with unread markers, assignments, and handoff

Saved in CRM

One click adds the person to Engage; transcripts live on the contact timeline

Pre-chat capture

Ask for name and email before the first message to match visitors to existing records

File uploads

Users attach screenshots or documents. Operators open them directly from the thread

Made for WiFi

Add the chat to captive portals so guests can reach you even before they log in

What your team sees (Admin)

Reply in real time without page refresh and hand off conversations when needed.

  • Visitor profile with name, email, phone, device, browser, IP and last page

  • One click Insert into Engage

  • Notes tab for internal comments

  • New message indicators with optional sound prompts

Customer view

Visitors enter their name, email, and phone, then connect instantly with an operator

  • Chat and share images, videos, PDF

  • Image lightbox preview

  • Transcripts attached to the contact timeline

  • Message alerts with sound

How it works?

Step 1: Add the snippet

Paste a small script into your website or splash page. The widget loads fast and stays out of the way until needed.

Step 2: Configure in Admin

Pick colors, enable pre chat fields and choose routing in the Chat Settings panel.

Step 3: Reply from the console

Your team answers in real time. Contacts and transcripts flow into Engage automatically.

Use cases

Hotel

Guests get help in seconds instead of calling the desk or waiting on email. Front desk and IT reply from one shared support console. Every chat attaches to the guest’s Engage profile. Use the same branded widget on your website and WiFi splash page to assist before and after login

Retail

Shoppers get instant answers without phoning the store or filling forms. Sales and tech support assist from one shared console. Chats become Engage contacts with purchase context and tags. Place one branded widget on your site and in-store WiFi for a consistent experience

Conference / Events

Attendees get help in seconds on your event site and venue WiFi splash page. Staff and IT reply from one shared console, and every chat saves to the attendee’s Engage profile. Make every corridor a help desk, and every chat a lead

Campus IT support

Students and visitors get support instantly. Student services and IT use one shared console to help from anywhere. Each chat is logged to the Engage with full history. Make wayfinding and login help as quick as a tap

Clinic / Hospital

Patients and visitors get quick answers on your site or guest WiFi before and after check-in. Reception and IT assist from one shared console; conversations attach to Engage with history and notes. Turn “Where do I go?” into calm, guided arrivals

Hospitality upsell and concierge

Guests book upgrades, spa, and dining in seconds without calling the desk. Front desk and concierge share one console; each chat enriches the guest’s Engage profile with preferences and tags. Make curiosity your highest-converting amenity

Specs at a glance

  • Runs on websites, portals, and captive pages

  • Many admin logins with a shared operator console

  • Visitor profile shows device, browser, IP…

  • One click Insert into CRM with transcript and notes

  • Conversations attached to contacts for accountability

  • Pre-chat capture for name and email

  • File uploads inside the conversation

  • Theme memory for instant brand colors

  • Security & privacy

  • Consent‑based pre‑chat fields

  • Role‑based access for admins

Trusted by Thousands.

Built for Results.

Get started

No credit card required. Zero-risk free trial.

Frequently Asked Questions

Can Enterprise WiFi be white labelled?2026-05-13T10:52:10+00:00

Yes. Enterprise WiFi can be used as an unbranded or white label platform with your own logo, colors, domain and service identity, allowing you to resell it as your own managed WiFi service.

What is Antamedia WiFi Hotspot?2026-05-13T10:56:47+00:00

Antamedia WiFi Hotspot is a hosted guest WiFi and captive portal platform for managing WiFi access, splash pages, vouchers, payments, bandwidth limits, analytics and WiFi marketing from the cloud.

How does Antamedia WiFi Hotspot work?2026-05-13T10:56:25+00:00

When a guest connects to the WiFi network, WiFi Hotspot redirects the device to a branded captive portal page. The guest logs in using free access, voucher, paid plan, OTP, PMS login, social login, video ad or a custom form. After login, Antamedia WiFi Hotspot applies the configured access rules and tracks usage in the dashboard.

Does Antamedia WiFi Hotspot support MikroTik and other vendors?2026-05-13T10:56:05+00:00

Yes. Antamedia WiFi Hotspot supports MikroTik, Ubiquiti UniFi, Aruba, Cisco, Ruckus, TP-Link, Grandstream and other RADIUS-capable access points, routers and controllers.

Can Antamedia WiFi Hotspot be used for WiFi marketing?2026-05-13T10:55:28+00:00

Yes. Antamedia WiFi Hotspot can collect guest data and consent, show video or image advertisements, run surveys, redirect users to landing pages and help businesses create targeted WiFi marketing campaigns.

What is the difference between Antamedia WiFi Hotspot and Enterprise WiFi?2026-05-13T10:55:03+00:00

Antamedia WiFi Hotspot is hosted and managed by Antamedia, making it easier to deploy without maintaining your own server. Enterprise WiFi System uses the same core platform but runs on your own server or cloud VM, giving you full infrastructure and domain control.

Can Antamedia WiFi Hotspot sell paid Internet access?2026-05-13T10:54:32+00:00

Yes. WiFi Hotspot supports paid Internet plans, vouchers, credit card payments, PayPal and other payment gateways, allowing businesses to offer free, limited or premium WiFi access.

What is Antamedia Enterprise WiFi?2026-05-13T10:54:14+00:00

Antamedia Enterprise WiFi is a self-hosted WiFi management platform for running your own branded captive portal, RADIUS, billing and WiFi marketing service from your server or private cloud VM.

Who should use Enterprise WiFi?2026-05-13T10:53:42+00:00

Enterprise WiFi is designed for resellers, ISPs, system integrators, hotel groups, retail chains, governments and managed service providers that need to manage multiple customers, venues or locations from one private platform.

What is the difference between Enterprise WiFi and WiFi Hotspot?2026-05-13T10:52:42+00:00

Enterprise WiFi is installed on your own server or private cloud VM and gives you full control over infrastructure, branding, domain and customer data. WiFi Hotspot is hosted by Antamedia and is easier to deploy when you do not want to maintain your own server.

Does Kiosk Mode require a browser?2026-05-13T11:36:51+00:00

Kiosk Mode includes a secure Chromium-based browser that can open approved websites, start pages or digital services while blocking unauthorized browsing and access to system settings.

Does Enterprise WiFi include RADIUS?2026-05-13T10:51:51+00:00

Yes. Enterprise WiFi includes AAA/RADIUS authentication, accounting, captive portal management, user database, Internet plans, vouchers, payments and usage tracking.

Can Enterprise WiFi manage multiple customers?2026-05-13T10:50:05+00:00

Yes. Enterprise WiFi includes customer hierarchy and partner management features, allowing service providers to create customer account

What is Antamedia Digital Guide?2026-05-13T10:44:19+00:00

Antamedia Digital Guide is a cloud-based guest experience platform that lets hotels, resorts, restaurants and public venues create QR-accessible digital guides for services, bookings, check-in, offers, menus, room requests and web shop pages.

Does Digital Guide require a mobile app?2026-05-13T10:43:28+00:00

No. Guests can open Digital Guide from a QR code, direct link, WiFi welcome page or pre-arrival message using a browser on their phone, tablet or laptop.

What can guests do with Digital Guide?2026-05-13T10:43:03+00:00

Guests can view hotel information, browse menus, book experiences and restaurants, request amenities, check in before arrival, order services, buy products and access local recommendations.

Can Digital Guide be used outside hotels?2026-05-13T10:42:33+00:00

Yes. Digital Guide can be used by resorts, restaurants, cities, airports, events, public venues and businesses that want to present services, products, offers or visitor information through a browser-based digital guide.

Can Digital Guide connect with WiFi Hotspot?2026-05-13T10:42:00+00:00

Yes. Digital Guide can be connected with Antamedia WiFi Hotspot so guests can access digital services from the WiFi welcome page before or after connecting to the Internet.

Can Digital Guide include online payments?2026-05-13T10:41:30+00:00

Yes. Digital Guide can include web shop products, paid services, bookings and payment options through supported gateways such as Stripe and PayPal, or PMS billing integrations where supported.

How does WiFi Hotspot work with Engage?2026-05-13T10:45:46+00:00

When guests connect through WiFi Hotspot, their login method, consent, activity and available profile data can become part of the customer record in Engage. This helps businesses understand guest behavior and run more relevant follow-up campaigns.

Can I use the same widget on my website and my WiFi splash/captive portal?2025-10-22T09:11:45+00:00

Yes. Use one script/site ID. The widget keeps your brand theme and runs on both pages, including pre‑login captive portals when allowed by your network settings

How many team members can reply at once?2025-10-22T09:12:22+00:00

Multiple admins can work simultaneously in the shared console with unread markers, assignments, and handoff. Seat limits depend on your plan

Can we ask for name or email before the chat starts?2025-10-22T09:12:40+00:00

Yes. Add a pre‑chat form (name and/or email). The form is consent‑based and the data is stored on the CRM contact

Can visitors attach screenshots or files?2025-10-22T09:12:52+00:00

Yes. Guests can upload common formats (images, PDFs). Files display inline so operators resolve issues faster; attachments are saved on the contact timeline

How are chats saved and searched later?2025-10-22T09:13:06+00:00

Every thread is automatically attached to the contact in CRM with full transcript, timestamps, tags, and operator notes. You can search by person, tag, or keyword

Does it work well on phones and busy venues?2025-10-22T09:13:32+00:00

Yes. The script loads asynchronously and is lightweight for mobile. Theme memory avoids flicker and keeps brand colors consistent

What is Antamedia Platform?2026-05-13T10:49:40+00:00

Antamedia Platform is a cloud-based business platform that connects WiFi Hotspot, Digital Guide, Cafe & Kiosk, Engage and Live Chat. It helps businesses manage guest access, digital services, customer data, communication and marketing from one shared dashboard.

Which solutions are included in Antamedia Platform?2026-05-13T10:46:17+00:00

Antamedia Platform includes WiFi Hotspot for guest WiFi, Digital Guide for QR-based guest services, Cafe & Kiosk for shared computers and kiosks, Engage for customer engagement and Live Chat for real-time communication.

Does Antamedia Chat require Antamedia Engage?2026-04-25T12:43:11+00:00

Yes. Antamedia Engage is required. Every conversation creates or attaches to a Engage contact so your team keeps full history, tags, notes, and follow‑ups

Can Antamedia Platform be used by hotels and public venues?2026-05-13T10:45:33+00:00

Yes. Antamedia Platform is suitable for hotels, cafés, restaurants, coworking spaces, ISPs, shopping malls, transport providers and public venues that need to manage guest WiFi, digital services, kiosks, chat and customer engagement.

Does Digital Guide require a mobile app?2026-05-13T10:45:01+00:00

No. Digital Guide is accessed through a browser using QR codes or links, so guests can open digital services, menus, offers, bookings and information without installing an app.

What is the role of Live Chat in Antamedia Platform?2026-05-13T10:44:43+00:00

Live Chat allows guests and website visitors to ask questions in real time. Conversations can be connected with Engage, helping your team keep customer history, follow up faster and provide better support.

What is Antamedia Cafe & Kiosk?2026-05-13T11:33:36+00:00

Antamedia Cafe & Kiosk is a cloud-based platform for managing shared PCs, gaming stations, secure kiosks and public-access environments. It helps businesses control sessions, apps, payments, bills, POS items, users and devices from one dashboard.

What is the difference between Café Mode and Kiosk Mode?2026-05-13T11:33:57+00:00

Café Mode is designed for staffed environments such as gaming cafés, internet cafés, schools and training centers, where users need access to approved apps or games. Kiosk Mode is designed for unattended terminals and opens a secure browser or predefined page while blocking access to Windows settings and unauthorized applications.

Can Cafe & Kiosk manage gaming stations and consoles?2026-05-13T11:34:29+00:00

Yes. Cafe & Kiosk can manage gaming PCs and, with Tuya Smart integration, help control connected devices such as consoles, TVs and projectors from the dashboard.

Does Cafe & Kiosk support payments and billing?2026-05-13T11:34:55+00:00

Yes. Cafe & Kiosk supports session billing, bills, POS items, vouchers, user accounts, paid access plans and supported payment methods, depending on the deployment and configuration.

Can Cafe & Kiosk be used in libraries and schools?2026-05-13T11:35:22+00:00

Yes. Libraries, schools and universities can use Cafe & Kiosk to provide controlled access to approved applications, websites and learning resources while restricting system settings and tracking usage.

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